Shipping Information

Order Processing

Orders are reviewed and prepared after the required payment and order checks have been completed.

Processing time can vary according to inventory availability, order volume, weekends, public holidays, verification requirements, and other operational factors.

An order confirmation does not necessarily mean that an order has already been dispatched.

Shipping Destinations

Shipping options are determined by the delivery address, carrier availability, product type, and applicable legal restrictions.

Products will only be supplied to destinations where we are able to accept and fulfill the order.

We reserve the right to refuse or cancel an order where shipping is unavailable, restricted, prohibited, or cannot reasonably be completed.

Legal and Destination Restrictions

Customers are responsible for ensuring that the products they order can legally be purchased, possessed, received, and used in their destination.

Laws and restrictions can differ between countries and regions and may change without notice.

Nothing on WholeMelt.it should be interpreted as confirmation that a particular product is legal in every destination.

Delivery Estimates

Any delivery time shown on the website, during checkout, or in customer communications is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Actual delivery may be affected by carrier networks, customs procedures, local delivery conditions, severe weather, public holidays, peak periods, or circumstances outside our reasonable control.

Tracking Information

Where tracking is available, tracking details are normally provided after the order has been prepared and transferred to the shipping carrier.

There may be a short delay between receiving a tracking number and seeing the first carrier scan.

Customers should use the carrier’s tracking information for the latest delivery status.

Packaging

Orders are packaged with the aim of protecting products during normal transportation.

External packaging may limit unnecessary product information where permitted, although shipping labels, customs documentation, carrier requirements, and applicable laws may require certain information to be displayed.

Address Accuracy

Please check your full shipping address before placing an order.

• Recipient name
• Building or house number
• Street
• Apartment or unit number
• City
• Postal or ZIP code
• State, province, or region where applicable
• Country
• Contact telephone number where required

We cannot guarantee recovery or replacement of an order delivered incorrectly because the customer supplied an incomplete or incorrect address.

Address Changes

If you need to request an address correction, contact us as soon as possible.

Changes cannot be guaranteed after fulfillment has started or once a package has been transferred to the carrier.

Customs, Duties and Taxes

International shipments may be subject to customs review, import rules, duties, taxes, brokerage charges, or other destination-specific requirements.

Unless otherwise stated during checkout, customers are responsible for charges imposed by customs authorities, governments, or third-party carriers at destination.

We cannot guarantee customs clearance or predict how long customs processing will take.

Refused or Undeliverable Packages

A shipment may be returned because of an incorrect address, failed delivery attempts, refusal by the recipient, customs issues, unclaimed parcels, or other circumstances.

If a package is returned to us, we will review the order and determine the available options based on the circumstances and applicable law.

Additional shipping costs may apply where a new shipment is requested and permitted.

Lost or Damaged Shipments

If tracking shows an unusual delay, loss, or delivery problem, contact us with your order number and tracking information.

For damaged deliveries, keep the product and original shipping packaging and provide clear photographs where requested.

Claims involving carriers may require additional information and can be subject to the carrier’s investigation process.

Age-Restricted Deliveries

Certain products may be subject to minimum-age requirements.

Where required by law or carrier policy, age or identity verification may be required before dispatch or at delivery.

Need Shipping Help?

If you have a question about an existing shipment, visit our Contact Us page and include your order number and tracking number, if available.

We will use the information available to help you understand the current status of your order.