Privacy Policy

Information We May Collect

Depending on how you use WholeMelt.it, we may collect information such as:

• Name
• Billing and shipping details
• Email address
• Telephone number
• Account information
• Order history
• Products viewed or added to your cart
• Customer-support communications
• Product verification information
• Device and browser information
• IP address and basic technical logs
• Cookie and website-usage information
• Payment transaction references

We do not need to receive or store your complete payment-card details where those details are processed directly by an independent payment provider.

Information You Provide Directly

You may provide personal information when you:

• Register an account
• Place an order
• Enter billing or delivery details
• Contact customer support
• Submit a website form
• Request a return or refund
• Use product-verification tools
• Subscribe to communications where available

Please provide accurate information and avoid sending sensitive personal information that is not necessary for your request.

How We Use Personal Information

We may use information to:

• Operate and maintain WholeMelt.it
• Process and manage orders
• Arrange delivery
• Respond to customer questions
• Handle returns, refunds, and disputes
• Maintain customer accounts
• Provide product-verification functionality
• Prevent fraud and unauthorized activity
• Protect website security
• Improve website usability
• Keep appropriate transaction and accounting records
• Comply with legal and regulatory requirements
• Send marketing communications where permitted and where the appropriate consent or legal basis exists

Legal Bases for Processing

Where data-protection law requires a legal basis, information may be processed because:

• It is necessary to perform or prepare to perform a contract with you
• We have a legal obligation
• We have a legitimate business interest that is not overridden by your rights
• You have provided consent
• Processing is otherwise permitted by applicable law

The relevant basis depends on the particular activity.

WooCommerce and E-Commerce Functionality

WholeMelt.it uses e-commerce functionality to manage products, carts, customer accounts, orders, and related store operations.

When you use these features, information necessary to provide the requested service may be stored in our website systems.

Payments

Available payment methods may involve independent payment providers or financial institutions.

Those providers may process information according to their own terms and privacy policies.

We encourage customers to review the privacy information of any payment service they choose to use.

Shipping Providers

Where an order requires physical delivery, relevant information such as your recipient name, shipping address, contact information, and order-delivery details may be shared with shipping companies or logistics providers as reasonably necessary to complete delivery.

Product Verification

When you use our product-verification functionality, information you enter may be checked against verification records maintained for the website.

Technical information may also be recorded for security, fraud prevention, and system maintenance.

Cookies

WholeMelt.it may use cookies or similar technologies to:

• Keep the website functioning
• Maintain shopping-cart sessions
• Remember preferences
• Support account login
• Improve security
• Understand general website performance
• Measure website activity
• Support permitted analytics or marketing functions

Where consent is legally required for non-essential cookies, you may be given an opportunity to accept, reject, or manage those cookies.

Essential Cookies

Some cookies are required for website functions such as shopping carts, security, account sessions, or remembering choices.

Blocking essential cookies may prevent parts of the website from working correctly.

Analytics

We may use analytics tools to understand how visitors interact with the website.

Analytics information can include pages visited, approximate location derived from technical information, device type, browser type, referral source, and general interaction data.

Where legally required, non-essential analytics technologies will be used subject to the appropriate consent choices.

Marketing Communications

If marketing communications are offered, we will use your information for marketing only where we have an appropriate legal basis.

You can unsubscribe from marketing emails using the method provided in the communication or by contacting us.

Transactional communications relating to orders, security, accounts, or support are not marketing communications and may still be sent when necessary.

Information Sharing

We do not sell personal information to advertisers.

Information may be shared with service providers where reasonably necessary for website hosting, payments, shipping, security, analytics, technical support, professional advice, accounting, or other legitimate business operations.

Service providers should receive only the information reasonably necessary for their function.

Legal Disclosure

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to a valid legal request
• Protect customers, our website, or other persons
• Investigate fraud or security incidents
• Establish, exercise, or defend legal claims
• Enforce applicable agreements

Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer support, fraud prevention, accounting, tax, dispute resolution, and legal obligations.

Different categories of information may be subject to different retention periods.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, disclosure, alteration, destruction, or misuse.

No website, database, or internet transmission can be guaranteed to be completely secure.

Customers are responsible for protecting their passwords and account credentials.

Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including rights to:

• Request access
• Request correction
• Request deletion
• Restrict certain processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing relies on consent
• Complain to an appropriate data-protection authority

These rights may be subject to legal limitations and verification of identity.

International Processing

Some website or service providers may operate from different countries.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable law.

Age-Restricted Services

WholeMelt.it is not intended to enable persons below the applicable legal purchasing age to purchase age-restricted products.

We do not knowingly seek personal information from persons who are legally ineligible to purchase products offered through the website.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, security, or privacy practices of websites operated by other organizations.

Changes to This Policy

We may update this Privacy Policy when our services, technology, or legal obligations change.

The latest version will be published on this page with an updated revision date.

Contact Us About Privacy

If you have a question about this Privacy Policy or want to exercise a privacy right, contact us through the WholeMelt.it Contact Us page.

Please clearly indicate that your message concerns privacy or personal data so it can be directed appropriately.