Terms & Conditions

Eligibility and Legal Age

You must be legally capable of entering into a binding agreement to place an order.

Where products are subject to minimum-age requirements, you must also meet the minimum legal age applicable in your jurisdiction.

We reserve the right to request reasonable age or identity verification where legally required or appropriate.

Compliance With Local Laws

Products shown on WholeMelt.it may be subject to different laws depending on the customer’s location.

You are responsible for determining whether you may lawfully purchase, receive, possess, or use a particular product in your jurisdiction.

Availability on the website does not constitute a representation that every product is lawful in every country, state, province, or region.

We may refuse, restrict, or cancel orders where fulfillment would be prohibited or unavailable.

Website Information

We work to keep product information clear and current, but occasional errors may occur.

Product packaging, design, color, flavor availability, edition, specifications, or other details may change over time.

Images are provided for product identification and presentation and may not perfectly represent differences caused by screens, packaging revisions, or production changes.

Product Descriptions

Product descriptions are intended to provide general information about the product and its flavor, format, collection, or presentation.

Unless expressly supported by verified product information, descriptions should not be interpreted as medical advice, a therapeutic claim, a guaranteed effect, or a guarantee of any particular individual experience.

Product Verification

WholeMelt.it may provide tools that allow users to enter a product code and check it against verification records maintained in the website system.

A verification result relates to the information available to that system at the time of the query.

Users should enter verification codes carefully and contact support where a result appears inconsistent.

Accounts

You are responsible for maintaining the confidentiality of your account credentials.

You agree to provide accurate information and promptly update information that becomes incorrect.

You are responsible for activity performed through your account unless applicable law provides otherwise.

Notify us if you reasonably believe your account has been accessed without authorization.

Orders

Submitting an order is a request to purchase the products in that order.

Receipt of an automated order confirmation does not necessarily constitute final acceptance of the order.

An order may be reviewed before fulfillment.

We reserve the right to refuse or cancel an order for legitimate reasons including:

• Product unavailability
• Pricing or listing errors
• Payment problems
• Fraud concerns
• Age-verification issues
• Shipping restrictions
• Suspected misuse
• Legal or regulatory restrictions
• Other circumstances that make fulfillment unavailable or inappropriate

Where an order is cancelled after payment has been received, any amount due back will be handled using an appropriate refund method.

Pricing

Prices displayed on the website may change without notice.

The price applicable to an accepted order will normally be the price presented when the order was placed, subject to correction of obvious errors and mandatory legal requirements.

Taxes, delivery charges, customs duties, or other fees may apply depending on the order and destination.

Obvious Pricing Errors

We are not required to fulfill an order at a price that is clearly incorrect because of a technical, typographical, system, or data-entry error where applicable law permits correction.

Where such an error occurs, we may contact you with the correct information or cancel and refund the affected order.

Payments

Payment methods are those made available during the checkout process or otherwise expressly approved for the order.

Customers must not attempt to make fraudulent, unauthorized, reversed, manipulated, or misleading payments.

Payment providers may apply their own terms.

Shipping

Shipping options depend on the delivery address, product, carrier, and applicable restrictions.

Delivery dates are estimates unless expressly guaranteed.

Further information is available on our Shipping Information page.

Customs and Import Requirements

International customers are responsible for understanding requirements applicable to their destination.

Orders may be subject to customs inspection, import restrictions, taxes, duties, brokerage costs, or other government requirements.

WholeMelt.it cannot guarantee customs clearance.

Returns and Refunds

Return and refund requests are handled under our Returns & Refunds Policy and applicable consumer law.

Nothing in these Terms limits a consumer right that cannot lawfully be excluded or restricted.

Prohibited Use

You must not use WholeMelt.it to:

• Break applicable law
• Commit or facilitate fraud
• Submit false account or payment information
• Interfere with website security
• Introduce malicious software
• Attempt unauthorized access
• Scrape or overload the website in a harmful manner
• Impersonate another person
• Infringe intellectual-property rights
• Abuse product-verification functions
• Interfere with another customer’s use of the website

We may restrict access where misuse is detected.

Intellectual Property

Website text, layouts, graphics, original site elements, databases, code, photographs owned by us, and other protected material may be subject to intellectual-property rights.

Third-party names, brands, marks, images, and product materials remain the property of their respective owners.

Nothing on the website grants a right to copy or commercially exploit protected content except where permission has been expressly granted or the law otherwise permits.

Third-Party Services

WholeMelt.it may depend on third-party providers for hosting, payments, logistics, security, analytics, communications, or other technical services.

We are not responsible for independent third-party services beyond the extent required by applicable law.

Website Availability

We aim to keep the website available and functional but do not guarantee uninterrupted access.

Maintenance, technical problems, security events, infrastructure failures, or circumstances outside our reasonable control may temporarily affect availability.

Limitation of Liability

To the maximum extent permitted by applicable law, WholeMelt.it is not responsible for indirect or consequential loss arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful, including mandatory rights and protections available to consumers.

Indemnity

Where permitted by law, users may be responsible for losses reasonably resulting from their unlawful or deliberately abusive use of the website.

This provision does not remove statutory consumer protections.

Changes to These Terms

We may revise these Terms to reflect changes to the website, services, business practices, or applicable legal requirements.

The current version will be published on this page.

Changes will apply prospectively to the extent required by law.

Severability

If one provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

No Waiver

Failure to enforce a provision on one occasion does not automatically waive the right to enforce it later.

Applicable Law and Consumer Rights

These Terms operate subject to applicable mandatory law.

If you are a consumer, nothing in these Terms removes protections or access to competent courts that applicable consumer law requires to remain available to you.

Contact

For questions concerning these Terms, an order, or use of WholeMelt.it, contact us through the Contact Us page.